How it works.....

We operate on a commission basis meaning that our earnings come from suppliers who pay us in return for the business we place with them. We therefore do not charge separate fees to our clients for using our services – its all included within the rates you pay to suppliers.

We offer a wide range of services to our customers, including electricity, natural gas, water, and sewerage. Our team of experts is here to help you with any questions you may have about your services.

As prices we provide you with include a commission allowance, we have to make sure this is a competitive figure, otherwise our prices won’t be keen enough for you to want to accept. After all, if we don’t place the business, we don’t earn anything so it’s in our interest to be as keen as we can on our commission requirements.

Following recent changes to suppliers’ licencing conditions all commissions are shown on quotation and acceptance documents, so you are aware.

We operate using authorities granted to us by our clients which are shown to suppliers by way of a signed Letter of Authority. This sets out what we are allowed to do on behalf of our clients when talking to suppliers. Such letters are time-bound and can be withdrawn at any time by the client. An example of what such a letter contains can be downloaded here.

We are passionate about providing a quality service for our clients and as such we have in place an initial complaints process to be followed in the event of us falling below our high standards. If this doesn't solve the problem, redress can then be sought from one of two schemes we are members of, which are in place to provide independent ajudication for client complaints. Details of both our Complaints Policy and Independent Redress Schemes can be found below.

We strive to always give our best possible service to clients but there might be times when things happen either under or beyond our control which may give rise to a complaint. If this ever happens we have in place a Complaints Procedure which can be followed in order to resolve any issues.

In being a member of this scheme we have to abide by their strict Code of Conduct and carry suitable liability insurance. They operate a dispute resolution scheme for any client who, in the unlikely event may have cause to complain about our service.  Simply follow the link below to visit their site and find out more.

We are also a member of the Energy Ombudsman scheme set up to offer a complaint handling facility for Micro-business customers.  

Click on the link below to visit thier site.